Frequently Asked Questions

Yes Sure. you can subscribe out store news will get the welcome discount code, and also if you want to purchase some items, you can contact us support@needlework.cc to require a exclusive offers!

Yes,We support OEM&ODM services for every client.

You can subscribe to us to get a notification email when it is back in stock. This notification is only a reminder, and it does not guarantee a successful purchase. Please also can email us support@needlework.cc if you have any requirements.

We usually take 1-2 days to process your order to make sure all the right and then arrange shippment.

You will receive an email confirmation shortly after the order has been submitted which will explain the status of your order.

We accept that you take the goods to the professional appraisal agency for testing. If it does not match our description, we will refund you unconditionally.

We support PayPal, Apple Pay, Mastercard, Visa etc.

Yes. You can cancel your order before shipping, but there have the handle fee will be charged by payment center. It cannot cancel if parcel picked up by courier services company.

Once the package is shipped, we cannot withdraw the shipment. If the customer receives the package and insists on returning it, please do not unpack it and contact us support@needlework.cc to give the return address.

No! Simply choose the 'Taxe-Free Shipping' option to enjoy free worldwide shipping and duty-free service.

Pls don't worry, it may take some time for the payment center to process the payment. Once completed, you will receive an order confirmation email.

or please contact us support@needlework.cc to confirm whether the email you left is correct and whether the email was sent to your email correctly.

We Accept no reason to return within 30 days from the date of receipt of the Products (based on the date of receipt on the logistics document), if the watch never used and is still at original condition, it can be returned for any reason. However, the original packaging must remain intact, including gift, goods and cloth bag.

Contact us via E-mail support@needlework.cc. within 12 hours of placing the order, send your order number and the information that you modified, we will modify it to the correct information for you.

Please contact support@needlework.cc, and give us your detailed shipping info. Our people will update shipping service area accordingly.

We usually use postal service for shipping take 3-7 days delivery. If you prefer other way, please contact us via E-mail support@needlework.cc. to find more.You can track on www.17track.net

As long as it is not man-made damage, we will provide warranty or replacement services. Please contact our after-sales center: support@needlework.cc for details.

Yes, we are so happy make friend with you, pls can provice your customer information to us support@needlework.cc to ask for the gift, thank you!

Yes, pls can show the show your personal promotion methods, like social media channel and contact support@needlework.cc to communicate the detail, we have high commission and free products for you.